Name: Joe Malpas
Position: Business Development Manager
Where are you from?
New Zealand. Some say my time in WA has matured me like a good Margaret River Cabernet Sauvignon. Others say I need more cellaring.
What are your interests and hobbies?
Bushwalking in WA with its spectacular Darling Range, the wonderful South West or the incomparable national parks in Kimberley and Pilbara Regions, has me hooked. I am the President of the Perth Bushwalking Club, the biggest bushwalking club in WA.
What is your background in the insurance industry?
I started my career in the actuarial division spending 3 years understanding the relationship between demographics, risk and claims experience.
While that proved good grounding for understanding pricing and valuing liabilities, the best industry lessons were gleaned from working alongside Brokers and advisers who showed me the importance of strong people skills, acting with integrity and always striving to maximise client satisfaction. I have been fortunate to have learned this through working at both corporate and SME level.
What attracted you to Quantum?
Alex Thornton and Peter Streames. Their strong personal values combined with their focus on providing great customer service and innovative solutions means that people in the industry want to do business with them.
There are plenty of other insurers and underwriting agencies - why should a broker use Quantum?
3 reasons - People, People, People.
People 1: I have known Alex and Peter for 4 years and they have strong values around fairness and equitableness in their dealings with staff and clients.
People 2: The staff at Quantum share the same values as Peter and Alex. They are determined to provide great customer service to our clients, the Brokers.
People 3: Our clients are good people and as they share our values we know their clients in turn are well supported and treated fairly and with respect.
What does the future hold for yourself and/or Quantum?
It was exciting standing on the sidelines the last 4 years and watching Quantum grow and it’s even more exciting now being part of the team that is helping it to continue its growth.
The successful launch of our Financial Lines and General Insurance under Neil Sheppard in February is adding to this upward trajectory.